In a viral linked -down post called “IndiGo, UR Going Down”, businessman Chayan Garg has accused India of negligence on India’s largest airline, claiming that a customer deal is spent ₹ 2.65 lakhs. The post has ignited the airline accountability, airport management and widespread discussion about customer rights.
Garg expanded how a regular trade trip from Jaipur to Mumbai turned into a disaster due to poor communication and inconsistent behavior by Indigo employees. His post has been shared and debated on professional and consumer forums as it has come out.
A promising in the morning turns into a bad dream
According to Garg, he arrived at Jaipur Airport at 4:40 am. After cleaning the security by 5:10 pm, they were informed that the boarding would begin in 10–15 minutes. Assuming that he had some time before he officially started, Garg stepped to use the washroom.
When he returned after just 12 minutes, he was surprised to know that the boarding was already closed. He wrote, “I was really surprised because the boarding was about to begin, not,” he wrote.
The Silent Airport Controversy
One of the most disputed parts of his experience was IndiGo’s justification. When Garg questioned why he wasn’t alerted about the boarding closure, the staff responded that Jaipur Airport is a ‘silent airport,’ meaning minimal announcements are made.
However, Garg noted a glaring contradiction: “Just minutes earlier, there was an announcement for the Dehradun flight from IndiGo.” When he pointed this out, staff allegedly denied making any such announcement.
No Help, No Refund, No Empathy
Despite pleading with IndiGo staff, explaining the urgency of his business trip, and expressing the potential consequences of the delay, Garg claimed he was met with a wall of indifference.
“No alternate option. No help with the next flight. No refund. No empathy,” he wrote.
Unable to catch another flight in time, Garg missed an important meeting in Mumbai that he had spent over a month preparing for. The result? A lost client and Rs 2.65 lakh down the drain.
The Bigger Picture: Accountability in Indian Aviation
This incident has triggered a wider conversation about customer service standards in Indian aviation. While “silent airports” are becoming increasingly common to reduce noise pollution, critics argue that airlines must adapt their communication protocols accordingly—especially when business travelers rely on precise schedules.
Several users on LinkedIn and Twitter have come to Garg’s defense, demanding better transparency, timely notifications, and more humane handling of customer grievances.
IndiGo Yet to Respond
As of now, IndiGo has not issued any public response to Garg’s claims. The incident has, however, reached notable personalities. Garg tagged consumer rights advocate Revant Himatsingka, hoping to escalate the matter and gain some form of redressal.
A Lesson for All Travelers?
Garg’s story, whether viewed as a cautionary tale or a call for reform, has resonated with many frequent flyers. The message is clear: airlines must do more than follow SOPs—they must understand the human stakes involved.
Until IndiGo addresses the issue or offers a clarification, the public verdict appears divided—some blaming the traveler for stepping away, others holding the airline accountable for its rigid handling and lack of clear communication.
Frequently Asked Questions
1. What exactly happened between Chayan Garg and IndiGo at Jaipur Airport?
Chayan Garg claims he missed his flight to Mumbai due to IndiGo’s early boarding closure and lack of proper announcements, leading to a Rs 2.65 lakh business loss.
2. What is a “silent airport”?
A silent airport limits public announcements to reduce noise. However, exceptions are usually made for crucial updates like final boarding calls, especially if delays or confusion occur.
3. Did IndiGo offer any compensation or alternative flight?
According to Garg’s LinkedIn post, IndiGo provided no assistance, refund, or rebooking option despite his repeated requests and the urgency of his situation.
4. How did people respond to the incident online?
Public reaction has been mixed. Some sympathized with Garg and criticized IndiGo’s handling, while others argued he should have stayed near the gate during boarding time.
5. Has IndiGo responded to the allegations?
As of now, IndiGo has not released any official statement regarding the incident shared by Chayan Garg on LinkedIn.
